FAQ

• 1. How can I pay for my order?

  You can pay for your order by bank card. Once the payment is completed, your card will be securely linked to your account, so you won’t need to re-enter your card details for future orders. You can also delete your saved card or link a different one.

• 2. Technical support contacts

  If you encounter any technical issues related to the app or the website, please contact us at: call_center@jeti-tandir.kz

• 3. Delivery map

  We have our own delivery map and do not deliver to some parts of the city. Enter your address to see if it's included in our shipping card and what the cost will be.

• 4. How do I delete my account?

  You can permanently delete your account along with your order history, saved addresses, and bonuses. This action cannot be undone. To delete your account: 1. Go to your profile page. 2. Select “My Details.” 3. Select “Delete Account.” 4. Click “Delete Permanently.”