Public Offer

Last updated: 16.05.2025

Unless otherwise clearly implied by the context, the following terms as used in this Offer shall have the meanings set forth below and shall form an integral part hereof:

“Seller” / “Operator” - Expert Food LLP, a legal entity incorporated in accordance with the laws of the Republic of Kazakhstan, engaged in commercial activities related to the sale of Goods, including by means of remote (online) sales channels;

“Customer” / “User” - any individual who has accepted this Offer under the terms set forth below and has provided the Seller with their personal data by registering on the Website and/or in the Mobile Application, which may be used by the Seller to process the Customer’s Order;

“Website” - the Seller’s official website located at https://jeti-tandir.kz;

“Online Store” - the Seller’s official e-commerce platform for the sale of Goods, accessible via the Website or Mobile Application;

“Goods” - the list of products offered by the Seller, as displayed on the Website and in the Mobile Application;

“Order” - a request placed by the Customer through the Online Store for the purchase and delivery of selected Goods, submitted via the Internet (through the electronic form provided on the Website or in the Mobile Application), or via phone by calling +77471150626;

“Delivery Service” - individuals or entities engaged by the Seller to provide delivery services for Goods ordered by the Customer.

For the purposes of this Offer, words used in the singular shall include the plural and vice versa.

The terms of this Offer apply equally to both the Website and the Mobile Application, unless otherwise specifically stipulated herein.

1.1. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (hereinafter referred to as the “Civil Code”), this document constitutes a public offer addressed to individuals. By accepting the terms set forth herein, the individual agrees to purchase the Goods under the conditions outlined in this Offer. Pursuant to paragraph 3 of Article 396 of the Civil Code, the Customer's final confirmation of an Order shall be deemed the acceptance of the Seller’s Offer, thereby constituting the conclusion of a retail sale and purchase agreement (hereinafter referred to as the “Agreement”) under the terms and conditions specified in this Offer, on the Website, and in the Mobile Application.

1.2. Both the Seller and the Customer represent and warrant that they have the legal capacity and authority necessary to enter into and perform this Agreement. In accordance with the Law of the Republic of Kazakhstan dated 16.07.1999 No. 429-I “On State regulation of the production and turnover of ethyl alcohol and alcoholic products,” the sale of alcoholic beverages to individuals under the age of 21 is prohibited. The delivery personnel shall have the right to request the Customer’s passport or other valid identification document to verify their age.

1.3. By placing an order through the Online Store, the Customer fully and unconditionally accepts the terms of this Public Offer and agrees to the Seller’s Privacy Policy.An Order placed by the Customer via the Website or Mobile Application shall constitute confirmation of the Agreement entered into between the Seller and the Customer.

1.4. The relationship between the Customer and the Seller shall be governed by the provisions of the Civil Code of the Republic of Kazakhstan (including the provisions on retail sale and purchase agreements (Chapter 25, § 2)), the Law of the Republic of Kazakhstan “On consumer rights protection” dated 04.05.2010 No. 274-IV, and other applicable regulatory legal acts in force in the Republic of Kazakhstan (hereinafter referred to as “RK”).

1.5. The Seller reserves the right to amend this Public Offer. Accordingly, the Customer shall independently monitor the current version of the Offer as published on the Website and in the Mobile Application. The Seller shall post a notice of any such changes in the form of an informational message on the Website and in the Mobile Application no later than three (3) business days prior to their effective date.

2.1. The Seller shall transfer and sell the Goods at the prices listed on the Website and in the Mobile Application, and the Customer shall pay for and accept the Goods in accordance with the terms and conditions set forth herein.

2.2. Title to the Goods shall pass to the Customer upon acceptance of the Goods and full payment of the total purchase price.The risk of accidental loss or damage to the Goods shall pass to the Customer upon acceptance of the Goods.

3.1. The Seller undertakes to:

3.1.1. Upon acceptance of this Public Offer, ensure the proper performance of its obligations towards the Customer in accordance with the terms set forth herein and the applicable legislation of the Republic of Kazakhstan. The Seller reserves the right to refuse to perform its obligations in the event of force majeure circumstances, as defined in Section 9 of this Offer.

3.1.2. Process and store the Customer’s personal data provided to the Seller, ensure its confidentiality, and prevent access to such data by third parties, except as provided by the applicable laws of the Republic of Kazakhstan. By accepting this Offer, the Customer confirms their consent and authorizes the Operator to process their personal data, including but not limited to: surname, first name, patronymic; delivery address; and phone number. For the purposes of this Offer, “processing of personal data” shall mean the collection, systematization, accumulation, storage, updating (modification), use, blocking, and destruction of such data.

3.1.2.1. The Operator shall have the right to transfer the Customer’s personal data to the delivery service for the purpose of delivering the Goods ordered by the Customer.

3.1.2.2. The Customer consents and authorizes the Operator and its departments to process their personal data using automated database management systems as well as other software and technical tools. Such processing shall follow the procedure set out in Clause 3.1.2 above (collection, systematization, accumulation, storage, updating, use, blocking, destruction).

3.1.2.3. The Operator may, at its sole discretion, determine the methods used for processing the Customer’s personal data, including but not limited to: automatic verification of postal codes against a reference database, automatic spelling checks of street/town names, segmentation of the database based on defined criteria, etc.

3.1.2.4. The Operator shall ensure the confidentiality and protection of the Customer’s personal data against unauthorized copying or dissemination. The Customer may at any time request a list of their personal data and/or demand its correction or destruction by contacting the Operator by phone and providing their full name and delivery address.

3.1.2.5. The Seller undertakes to prevent unauthorized access to the Customer’s personal data provided to the Seller, and to promptly detect and suppress any such attempts.

3.2. The Seller shall have the right to amend the terms of this Offer; the prices of the Goods listed in the Online Store; the payment and delivery terms; the methods, timing, and geographical scope of delivery; and any other provisions set forth in this Offer, as published on the Website and in the Mobile Application.

3.3. The Customer undertakes to:

3.3.1. Review the content and terms of this Offer, as well as any additional conditions published on the Website and in the Mobile Application, including the prices of Goods listed in the Online Store, the delivery zone, and the minimum order amount required for delivery - prior to placing an Order via the Website or the Mobile Application.

3.3.2. Provide accurate personal data sufficient to identify the Customer and enable the Seller to process the transaction and deliver the Goods ordered.

3.3.3. Pay for the ordered Goods in accordance with the terms of this Offer.

3.3.4. Not use the Goods purchased via the Online Store for commercial purposes.

3.3.5. Comply with all terms of this Offer as well as other conditions published on the Website and in the Mobile Application.

3.4. The Customer shall have the right to:

3.4.1. Use the Online Store upon registering a User Account. User Account data is strictly confidential and non-transferable.In the event the Customer shares their User Account data with a third party, the Customer shall be fully liable for any actions taken by such third party, including any losses incurred by the Seller as a result.

3.4.2. Receive information (advertising messages, newsletters) regarding promotional campaigns in the form of SMS messages sent via mobile telecommunications networks to the phone number provided during registration. The User may unsubscribe from such messages at any time and may re-subscribe at their discretion.

4.1. To obtain the right to use the Online Store, the Customer must complete the registration of a User Account via the Website or Mobile Application.

4.3. Registration shall be deemed complete upon the correct entry of the password received by the User from the Operator via SMS.

4.4. By completing the User Account registration in the Online Store, the User fully and unconditionally accepts the terms of this Offer without any exceptions.

4.5. Registration of the Customer helps prevent unauthorized actions by third parties on behalf of the Customer and grants access to additional Online Store services.The Customer shall not disclose their login credentials to any third party.

4.6. The Customer shall place Orders for Goods via the Website or the Mobile Application.Only registered Customers (Users) are permitted to place Orders.

4.7. The Seller shall not be liable for the accuracy or correctness of any information provided by the Customer during registration.

5.1. The Customer may place an Order by phone and/or by completing the electronic Order Form on the Website or in the Mobile Application.

5.1.1. By placing an Order via phone or by completing the electronic form on the Website or in the Mobile Application,the Customer confirms their awareness of the terms of this Offer and agrees to provide the Seller with all necessary information for the proper processing and fulfilment of the Order.

5.1.2. When placing an Order via the Website or Mobile Application, the Customer completes the electronic Order Form and submits the Order to the Seller by confirming it in electronic form.

5.2. If the required quantity or assortment of the Goods ordered by the Customer is not available in the Seller’s warehouse, the Seller shall notify the Customer by phone within 30 minutes after receiving the Order. The Customer may agree to accept the Goods in a different quantity or assortment or cancel the Order. If the Customer fails to respond, the Seller reserves the right to cancel the Order in full.

5.3. The Customer shall not have the right to modify the contents of the Order after it has been placed.

5.4. If the Customer has any additional questions regarding the features or specifications of the Goods, they shall contact the Seller by phone at +77471150626 before placing the Order, during the working hours specified on the Website and in the Mobile Application.

6.1. If delivery of the Goods fails due to the fault of the Customer (including, but not limited to, failure to answer the phone, failure to open the door, provision of an incorrect delivery address, or unjustified refusal to accept the Goods not covered by applicable law), the cost of the Order shall not be refunded, and the undelivered Goods shall be written off. In such cases, the Seller also reserves the right to block the Customer’s login (mobile phone number).

6.2. Delivery of Goods shall be carried out by the Delivery Service to the actual address specified by the Customer when placing the Order on the Website or in the Mobile Application.

6.2.1. Delivery is not available to addresses that fall outside the designated delivery zone.

6.2.3. The delivery time for an Order ranges from 30 to 90 minutes, depending on the Customer's location. The Seller shall make every effort to ensure timely delivery of the Goods, as specified in this Offer and/or on the Website and in the Mobile Application.

6.3. Delivery shall be made only if the Customer places an Order that meets the minimum order amount. The minimum order amount is determined by the Seller unilaterally and is specified on the Website and in the Mobile Application.

7.1. Prices for the Goods are determined by the Seller unilaterally and are indicated on the Website and in the Mobile Application in the national currency of the Republic of Kazakhstan - tenge. The Seller may change the price of any Goods at its sole discretion.However, the price of any Goods already ordered by the Customer shall remain unchanged.

7.2. The Customer may only place an Order for Goods that are available in the Seller’s inventory at the time the Order is placed.

7.3. Payment for the Goods shall be made by the Customer exclusively by means of 100% (one hundred percent) advance payment via online payment through the Website or Mobile Application.

7.4. An Order will be processed and prepared for delivery only after the Seller confirms receipt of payment.

8.1. The Seller shall deliver to the Customer Goods that fully correspond to the Customer's Order and are of the quality stated in the information provided to the Customer at the time the Agreement is concluded.

8.2. Upon receipt of the Goods, the Customer shall inspect them for compliance with the Order, including assortment, quantity, completeness, and external condition of the packaging.After the Goods have been handed over, claims regarding quantity and packaging appearance shall not be accepted.

8.3. The Seller shall be responsible for ensuring that the quality of the Goods matches the information posted on the Website and in the Mobile Application. The quality of the Goods is determined by organoleptic characteristics (appearance, smell, temperature), taking into account the nature of perishable food products.

8.4. If signs of inadequate quality are discovered, the Customer must:

- notify the Seller through the Mobile Application or by telephone;

- provide photographic and/or video evidence of the defect(s) at the time of delivery;

- preserve the Goods in their original condition until the Seller has completed its inspection.

8.5. The Seller reserves the right to refuse a refund in the following cases:

- the Customer fails to provide sufficient evidence of inadequate quality;

- the defect in quality occurred after the Goods were delivered to the Customer;

- the Goods are classified as perishable food products and are not eligible for return due to reasons unrelated to quality;

- the Seller identifies evidence that the Goods were improperly stored by the Customer.

8.6. Refunds shall be issued to the Customer’s bank card within 14 (Fourteen) business days after completion of the quality inspection and confirmation by the Seller that the Goods were of inadequate quality.

8.3. If the Customer fails to comply with the requirements of Clause 8.2 of this Offer, the Seller shall not accept any claims related to the appearance or completeness of the Goods.

9.1. Neither Party shall be held liable for full or partial failure to perform its obligations under this Offer if such failure results from force majeure circumstances. Force majeure shall be understood as extraordinary events or circumstances that the Parties could not foresee or prevent by reasonable means. Such extraordinary events or circumstances shall include, without limitation: strikes, floods, fires, earthquakes, and other natural disasters; wars or acts of war; emergencies involving disruption of electricity, water, or gas supply (where such disruptions directly affect the technological process of manufacturing goods or providing services); and any decisions or directives issued by government authorities or regulatory agencies.

10.1. The Parties shall bear liability for non-performance or improper performance of the terms and conditions of this Offer (accepted by the Customer) in accordance with the legislation of the Republic of Kazakhstan.

10.2. All textual information and graphic materials posted in the Online Store, on the Website, and in the Mobile Application are the intellectual property of their respective legal rights holders.Unauthorized use of such information and materials shall be prosecuted in accordance with the applicable laws of the Republic of Kazakhstan.

10.3. The Seller shall not be held liable for any damage incurred by the Customer as a result of improper use of the Goods purchased through the Online Store.

10.4. The Seller shall not be liable for any losses suffered by the Customer as a result of errors in completing the Order, including incorrect personal data entry.

10.5. The Customer bears full responsibility for the accuracy of the personal data and other information provided by them during registration in the Online Store.

10.6. The User warrants that they shall not use the Online Store, the Website, or the Mobile Application for any purposes other than those specified in this Offer.

10.7. In the event of the User’s breach of any of the terms of this Offer, the Seller reserves the right to restrict the Customer’s access to the Online Store by blocking the Customer’s login (mobile phone number).

11.1. This Offer shall become effective upon the Customer completing the actions required to register a user account (login) in the Online Store.

11.2. All disputes arising from or related to non-performance or improper performance of this Agreement shall be resolved by the Parties through negotiations.

11.3. If the Parties fail to reach an agreement through negotiations, such disputes shall be resolved in court in accordance with the applicable legislation of the Republic of Kazakhstan at the Seller’s place of business.

Business Identification Number (BIN): 230640020845

Address: 50/1 Temirlan Highway, Abay District, Shymkent, Republic of Kazakhstan